The cancellation policy of Icon Travels outlines the procedures for cancelling or seeking a refund for products or services purchased through our Platform. Cancellations will only be considered if the request is made within one 1 day of placing the order; however, requests may not be accommodated if the order has been communicated to sellers or merchants and shipping has commenced, or if the product is out for delivery, in which case you may choose to reject the product upon delivery. We do not accept cancellation requests for perishable items, such as flowers and edibles, but refunds or replacements may be issued if the quality of the delivered product is unsatisfactory. If you receive damaged or defective items, please report this to our customer service team within two 2 days of receipt, and your request will be processed once verified by the seller or merchant. Should the product received not match the description or fail to meet your expectations, notification to customer service must occur within one 1 day of receipt for consideration. For items covered by a manufacturer's warranty, please address complaints directly with the manufacturer. If refunds are approved by Icon Travels, please allow five 5 days for processing and credit to your account. For further assistance, do not hesitate to contact our customer service team.
